Refund policy

Return & Refund Policy

Effective Date: 4 October 2026

At Rubis Collection, we want you to be satisfied with your purchase. If there is an issue with your bag, please follow the return and refund process below.

1. Return Eligibility

You may request a return within 7 days of delivery if:

You received the wrong bag, colour, or style.
Your bag arrived damaged.
Your bag has a manufacturing defect, such as a broken zip, faulty strap, or defective stitching.
The item does not match your confirmed order.

For an incorrect item, the bag must be unused, with its original tags, packaging, and included accessories. For a damaged or defective item, please report the issue promptly and avoid further use.

If an item is missing from your order, contact us within 7 days so we can investigate and arrange a replacement or refund where appropriate.

2. Non-Returnable Items

We do not accept returns for:

Change of mind or personal preference.
Bags showing signs of use, stains, odours, or customer-caused damage.
Damage caused by overloading, misuse, improper care, or normal wear and tear.
Items altered or repaired by the customer.
Clearance items, unless damaged, defective, or incorrect.

Slight colour differences caused by screen settings or lighting do not qualify as a defect. A different colour from the one ordered does qualify for a return.

3. How to Request a Return

Your order number.
Your full name and phone number.
Clear photos of the bag, packaging, and any damage or defect.
A brief explanation of the issue.

Email: [Your email address]
WhatsApp: [Your WhatsApp number]
Website: rubiscollection.shop

Please wait for return approval and shipping instructions before sending your item back.

4. Return Inspection

Our team will review your request and may ask for additional information or inspect the returned bag.

Please pack approved returns securely and include the original accessories where available. Keep your return shipping receipt until the claim is resolved.

5. Replacements & Exchanges

For approved claims, we may arrange:

A replacement with the same bag, subject to availability.
An exchange with another available bag, by agreement.
A refund if a suitable replacement is unavailable.

Any price difference for an agreed exchange will be confirmed before processing. Store credit may be offered if you prefer it.

6. Refunds

Approved refunds will be processed within 7–14 working days after we receive and inspect the return, or after we verify an issue that does not require a return.

Refunds may be issued through:

The original payment method, where available.
Bank transfer.
Easypaisa or JazzCash.

For cash-on-delivery orders, we will request your preferred refund details after approval. Your payment provider may require additional time to make the funds available.

7. Delivery & Return Shipping Charges

If we sent an incorrect, damaged, or defective bag, Rubis Collection will cover the approved return shipping costs and refund the original delivery charge if the order is fully returned.

For any other return we agree to accept, shipping charges will be explained before you send the item back.

8. Damaged Deliveries

If your parcel arrives damaged or appears tampered with, take photos of the parcel and its contents and contact us as soon as possible.

An unboxing video can help us investigate, but it is not required to submit a claim.

9. Order Cancellation

You may request cancellation before your order is dispatched. Once dispatched, cancellation may no longer be possible, and any eligible return will follow this policy.

10. Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.